Intelligent order routing
Order splitting
Flexible delivery options and return management
Fulfillment through local stores
Shipment arrangement automation
Compare shipping prices from multiple carriers
Beyond Omini-Channel: Unleash the Power of Distributed Order Management
Streamline order processing, elevate customer satisfaction, and maximize efficiency across all channels with our DOM solution, designed to seamlessly integrate and optimize your B2B order management workflows with diverse fulfillment and delivery options
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Faster time-to-market
Centralized order management across multiple channels
Empower customer service teams with real-time access to order information
Enable quicker resolution of inquiries and issues
Enable quicker resolution of inquiries and issues
Team-specific performance metrics and reporting
Provide each team metrics and reports specific to their products/orders
Allow teams to track their own KPIs like fulfillment rate, ship times, customer satisfaction
Offer insights and tools to help teams optimize processes and performance
Allow teams to track their own KPIs like fulfillment rate, ship times, customer satisfaction
Offer insights and tools to help teams optimize processes and performance
Real-time inventory visibility and availability
Check inventory levels in real-time when accepting or rejecting orders
Prevent overselling and ensure accurate order promises
Automatically update inventory levels across all channels upon order acceptance
Prevent overselling and ensure accurate order promises
Automatically update inventory levels across all channels upon order acceptance
Distribute orders to suppliers for direct fulfillment
Automatically route orders to the appropriate supplier for drop shipping
Maintain visibility over the fulfillment process
Receive real-time inventory updates from suppliers
Maintain visibility over the fulfillment process
Receive real-time inventory updates from suppliers
Automated order status tracking and communication
Track status of supplier-fulfilled orders in real-time
Automatically communicate order updates to customers
Receive notifications of any delays or issues for proactive resolution
Automatically communicate order updates to customers
Receive notifications of any delays or issues for proactive resolution
Streamlined Direct Import process
Efficiently manage bulk wholesale orders from retailers
Automatically forward orders to manufacturers for production
Track production progress and communicate updates to retailers
Coordinate direct shipment from manufacturers to retailers warehouses Provide real-time visibility into the Direct Import process for all parties involved
Automatically forward orders to manufacturers for production
Track production progress and communicate updates to retailers
Coordinate direct shipment from manufacturers to retailers warehouses Provide real-time visibility into the Direct Import process for all parties involved
Automated invoice generation and submission
Automatically create invoices based on order details after shipment
Customize invoice templates to match your brand and include necessary information
Generate invoices in multiple formats for easy distribution and record-keeping
Submit invoices to retailer platforms automatically upon shipment confirmation
Customize invoice templates to match your brand and include necessary information
Generate invoices in multiple formats for easy distribution and record-keeping
Submit invoices to retailer platforms automatically upon shipment confirmation
Continuous payment tracking and reconciliation
Continuously check for payments to track if an invoice has been paid Automatically link paid invoices to their corresponding payments
Track and reconcile chargebacks, returns, and penalties associated with each payment
Generate reports on payment activities, trends, and revenue metrics
Track and reconcile chargebacks, returns, and penalties associated with each payment
Generate reports on payment activities, trends, and revenue metrics
With retailer platforms
Seamlessly integrate with retailer platforms to facilitate invoice submission and payment tracking
Automatically update invoice statuses based on payment reconciliation
Automatically update invoice statuses based on payment reconciliation
Automated payment reminders and follow-ups
Set up automated reminders for unpaid invoices based on predefined rules
Send personalized follow-up emails or notifications to retailers with outstanding balances
Escalate overdue invoices to appropriate team members for intervention
Send personalized follow-up emails or notifications to retailers with outstanding balances
Escalate overdue invoices to appropriate team members for intervention
Comprehensive billing and financial reporting
Generate detailed billing and financial reports, including sales, tax, aging reports Analyze payment trends, retailer performance, and revenue growth Integrate with accounting systems to streamline financial record-keeping
Windingflow's distributed order management revolutionized our multi-channel sales operations. With orders flowing in from our website, Amazon, and retail partners, we needed perfect orchestration – and Windingflow delivered. The system intelligently routes orders to the optimal fulfillment location, reducing shipping costs by 40%. Our fulfillment rate improved from 85% to 98%, and the real-time inventory visibility across all channels eliminated overselling. The automated 3PL integration and smart delivery options have cut our processing time in half while delighting customers with faster deliveries.
James Morrison
E-commerce Director, Urban Essentials
Managing orders across multiple sales channels was a nightmare before Windingflow. Now, our entire order process – from capture to fulfillment – runs like clockwork. The system automatically selects the best fulfillment location based on inventory and delivery time, saving us thousands in shipping costs. The real-time visibility into stock levels across all channels prevents overselling, and the automated 3PL management has reduced our delivery times by 60%. Most importantly, our customer satisfaction scores have increased by 45% due to faster, more accurate deliveries.
Sarah Martinez
Operations Director, HomeStyle Brands
